Hire Agreement
Last Updated: April 2024
United Kingdom
Please Read Carefully
Your Rights
The Consumer Credit Act 1974 covers this Agreement and lays down certain requirements for your protection which must be satisfied when the Agreement is made. If they are not, we cannot enforce the Agreement against you without a court order.
Under this Agreement the Products do not become your property and you must not sell them.
Please confirm acceptance of this User Agreement only if you want to be legally bound by its terms.
If you would like to know more about the protection and remedies provided under the Act, you should contact either your local Trading Standards Department or your nearest Citizen’s Advice Bureau.
However, if you are a corporate body or a partnership of four or more partners this agreement is not captured by the Consumer Credit Act 1974 nor regulated by the Financial conduct Authority. Therefore, any protections or requirements afforded by these regulations will not apply.
1. Definitions and Services We Provide
Products - the Equipment, Accessories, Furniture and Fittings as specified in the Furnishing Package to be supplied by us which expression shall include all replacements and renewals.
You - the individual, firm of Company hiring the Goods shown as ‘the Customer’ in the Furnishing Quotation
Minimum Period - the minimum period of time in respect of which hire charges will be payable by You as specified in the Quotation and Lease documents
Property - the premises at which the Products are installed as specified in the Furnishing Quotation
Package - the document detailing the terms for each individual installation
Inventory - the document detailing a list of selected furniture for your package
Our mission at Category Furniture is to prevent Furniture from going to landfill. To help us achieve this mission we offer the following Services:
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Gift in Kind - is our collection service for Furniture that people no longer need.
Flat Furnish - is our furniture rental service that is for tenants living in rental Properties.
Property Viewings - is our Property staging and viewings service that is for landlords and estate agents of rental property.
We offer all our services to those who qualify to pay a monthly direct debit. Alternatively, you can still rent or purchase Furniture through other means.
2. Payment and Pricing
Our Flat Furnish and Property Viewings Services is paid monthly as a Subscription. The monthly cost of the Subscription is calculated by the total number of Furniture selected. For the full price list of all of our Products please visit www.catf.co.uk/pricing. Our pricing also includes: Sourcing, Delivery, Assembly, Disassembly and Collection. Please note that we may change pricing for our Services as we deem necessary or appropriate for our business.
Subscriptions begin on the day of the Products is delivered, and our third party payment processor will charge your preferred payment method within 30 days of authorization. Your Subscription will continue for the period of time you selected at sign-up (or month-to-month if no period was specified for some reason).
The applicable price is the price at the time you submit your order, this price varies depending on if you require less or more Products (we reserve the right to change prices over time, and we do not provide price protection or refunds in the event of a price drop). We’ll automatically bill and charge you each month based off of the amount of furniture you have in your Subscription.
We reserve the right to modify, terminate or otherwise amend any Subscription Packages, provided that you’ll have 14 days’ prior written notice before we do so and are entitled to a full refund if you’d prefer to cancel your Subscription rather than continue under any modified or amended terms.
Flat Furnish Subscriptions are subject to a Minimum Period of 6 months, whereas Property Viewings Subscriptions are subject to a Minimum Period of 1 month.
We may cancel your Subscription for any or no reason on 30 days’ prior written notice to you. You may do the same, but if it’s in the middle of your subscription term, you will not receive a refund for partial months and it may mean you forfeit any Subscription fee. In either case, you will of course be entitled to continue using the Services until the end of the period for which you’ve paid before your subscription terminates. This does not affect any right to cancel you may have under section 7 below. We may also cancel your Subscription if you fail to pay amounts due, or if you are in material breach of these Terms.
The Subscription will continue indefinitely until you decide to cancel, provided you notify us 30 days in advance. However, for every 12 months you keep the same Products the monthly price of the Subscription is halved, after 36 months we stop charging for the Products.
Our pricing and applicable taxes and fees may change over time, so the pricing from one Subscription period to the next may be different. We reserve the right to change Subscription pricing at any time, but if we do, we’ll give you written notice of such change first. If you don’t agree with the new pricing, you can cancel your Subscription without penalty and can continue using the Services through the end of the period for which you’ve paid at the previous pricing.
3. Delivery and Assembly
Select the date you require the Products to be delivered, the date selected must be at least 15 days in advance. Our team is in charge of delivering and assembling all of your Products on the day provided.
An Inventory providing details of the Products selected shall be supplied on or soon after delivery of the Products. You are responsible for immediately inspecting the furniture and shall note any major defects.
Our team will photograph each piece of the Products to document the condition in which they were delivered.
You will be required to sign and return a copy of the Inventory to us which shall constitute evidence of the acceptance of responsibility for the Products listed. If you are not at home at the time of delivery and fail to return the Inventory or to raise any queries within the said period of seven days, the Products will be deemed to have been delivered in accordance with the Inventory.
When you decide you no longer need the Products let us know by cancelling your Subscription and selecting the collection date at least 30 days in advance. Our team will take care of disassembling and collecting all of your Products on the date provided.
4. User Obligations
We understand that wear and tear is normal when using the Products, this will be factored in when assessing the condition of the Products upon collection.
However, you are obliged to:
. Take reasonable care of the Products
. Keep the Productssafe and ensure it is not put at risk
. Not jeopardise the Products or to allow for them to be placed in jeopardy
. Maintain the Products in good and substantial repair and condition
. Keep the Products in your possession at all times and not to move the furniture from the Property without written consent from Category Furniture
. Not alter the Products in any way or seek to make repairs
. Not throw away, re-hire, sell, mortgage, pledge, under let, lend or otherwise deal with the possession of the Products without the previous consent in writing of Category Furniture
. Allow Category Furniture and our team subject to reasonable notice to have access to the Products for the purposes of inspection or repair at all reasonable time
. Notify Category Furniture immediately of any material loss of or damage to the Products
. Give back the Products to Category Furniture on the day of collection, in reasonable condition compared to how it was delivered
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Throughout your Subscription, the Products will be entirely at your risk, meaning you are liable to Category Furniture for any major loss or damage to the Products.
If you damage the Products (accidentally or intentionally), or fail to properly return it, you’ll be responsible for the associated costs. The cost for reparations can range from £50 - £1000 depending on the costs of repair or replacement of the relevant Products. The same charges will apply for any Products not returned within 48 hours of rental, which we consider lost or stolen and, depending on the circumstances, we may need to file a police report against you. We also reserve the right to take any action against you that the law allows, including holding you liable for the value of the Products.
5. Warranty
As we are not the manufacturer of the Products we give no warranty or guarantee as to the quality of the Products, their fitness for purpose or otherwise. However, we shall, where possible, let you know of any warranty or guarantee given by the manufacturer or supplier of the Products.
6. Limitation of Liability
Our Released Parties include: our affiliates, subsidiaries and our and their respective owners, managers, officers, employees, directors, agents, representatives, successors, assigns, licensees, distributors, vendors and third parties with whom we authorize or otherwise partner with to distribute, market or otherwise commercialize the Services.
Nothing in these Terms shall limit or exclude the Released Parties’ liability to you:
for death or personal injury caused by the Released Parties’ negligence;
for fraudulent misrepresentation;
for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
for any other liability that, by law, may not be limited or excluded.
Subject to this and to the extent permitted by applicable law, if you are a consumer and not a business customer, in no event shall the Released Parties be liable to you for any indirect or consequential losses or loss of data, and if you are a business customer, in no event shall the Released Parties be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses. Any liability we do have for losses you (whether as a business or a consumer) suffer arising under these Terms shall be limited to £5 and is strictly limited to losses that were reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
The Released Parties will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control.
There is inherent risk associated with using our Services. These risks are not always obvious, and they may cause property damage, injury or even death to you or others. Subject to the above, by using our Services, you agree that you understand these risks, that it is your responsibility to use our Services safely. You are responsible for any harm you cause to other people or property (unless something we did or didn’t do was the actual cause of such harm).
7. User Cancellation Rights For Subscriptions
You typically have the right to cancel a Subscription within 14 days after the date we send you the confirmation of our acceptance of your Subscription request. However, you acknowledge that we start provision of the Subscription Services immediately following this confirmation (which, by registering for an subscription, you request us to do) and that if you cancel within the 14-day period then the charge you pay us (and which we will deduct from any refund otherwise due to you) will be proportionate to number of days in the month through which the Subscription Services have been provided.
To cancel a Subscription, please contact us at info@catf.co.uk and provide your full name and address. Details of the consumer rights described above, and an explanation of how to exercise them, are provided with our confirmation of acceptance of your subscription. Nothing in this section affects your legal rights.
8. Ownership
The Products are our exclusive property, and your use of them does not transfer any ownership rights to you. Using our Products does not give you ownership of any intellectual property rights in our Services or the content you access, and except for the limited license granted to you above, all rights therein (including all intellectual property) belong to us or our licensors. You may not use content from our Services without our express prior permission or as otherwise permitted by law. These Terms do not grant you the right to use any trademarks, branding or logos used in our Services or otherwise, including in any advertising or publicity or to imply our endorsement in any way. Please do not obscure or alter any legal notices displayed in, along with or in connection with our Services.
9. Data Protection
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit/debit card information), comments, feedback, product reviews, recommendations, and personal profile. For more information about how we use your personal information, please read our Privacy Policy which you can access at https://www.catf.co.uk/support/privacy-policy.